Terms

Terms of Service

Last updated Oct 31, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING ARBITRATION AGREEMENT AND A WAIVER OF CLASS ACTIONS AND JURY TRIALS IN SECTION 16, WHICH AFFECT HOW DISPUTES BETWEEN YOU AND MEETLYLE ARE RESOLVED. YOU MAY OPT OUT OF THE ARBITRATION AGREEMENT AND THE CLASS-ACTION AND JURY-TRIAL WAIVERS WITHIN 30 DAYS AFTER YOU FIRST ACCEPT A VERSION OF THESE TERMS THAT CONTAINS SECTION 16, AS SECTION 16 DESCRIBES.

1. Acceptance of these Terms

These Terms of Service (the "Terms") are a binding agreement between you and MeetLyle, LLC, a Utah limited liability company ("MeetLyle," "we," "us" and "our"). MeetLyle runs Lyle, which consists of the website at meetlyle.com, the Lyle app, and the email you exchange with us about Lyle (together, the "Service"). "Member," "you" and "your" mean the individual who creates an account to use the Service.

By creating an account, starting a Membership or otherwise using the Service, you agree to these Terms. If you do not agree to these Terms, do not use the Service. Our Privacy Policy (the "Privacy Policy") explains how we collect, use and disclose your information.

2. Eligibility

You must be at least 18 years old and able to enter into a binding agreement to use the Service. You must own each house you add to the Service, or have the owner's permission to keep that house's record in the Service.

3. The Service, and Changes to It

The Service answers questions about your house, helps you understand a job and what a contractor will ask about it, and keeps your house's record.

The Service is new and under active development. Features will change, and some may be added and others removed. The Service may be interrupted while we work on it. We will tell Members about changes that matter to them.

If we discontinue the Service, we will give Members at least 60 days' notice and a way to download their records before it ends.

4. Accounts and Family Members

  1. You must keep your sign-in credentials private and tell us promptly at hello@meetlyle.com if you believe someone else has used your account.
  2. You are responsible for all activity in your account, including the activity of any family member you invite to your account (each, a "Family Member").
  3. You must give us accurate information and keep it accurate.

5. Automated Responses

  1. The Service's replies to you ("Automated Responses") are generated by software. They are not written or reviewed by a person unless a member of our team answers you directly.
  2. Automated Responses may be inaccurate, incomplete or wrong. You should check anything important before you rely on it, especially anything that concerns safety, such as gas, electrical or structural work.
  3. Automated Responses are information to help you make your own decisions. They are not a quote, an inspection, a guarantee or professional advice of any kind. We are not contractors, inspectors, insurers, lawyers or financial advisers. When a job requires a licensed trade, the Service will say so.
  4. In an emergency, call 911 or the appropriate utility first.
  5. Nothing the Service proposes is saved to your house's record until you save it.

6. Contractors and Third Parties

  1. We do not find, recommend or hire contractors, and we do not recommend products or stores.
  2. The contractors who work on your house, including any contractor you allow to add to your record, are independent third parties and are not our employees or agents. You decide whether to hire them, and any agreement for their work is solely between you and them.
  3. We are not responsible for any contractor's work, prices or what a contractor adds to your record, although we will help if something goes wrong.
  4. We do not perform, guarantee, pay for or reimburse any repair, service or purchase. The work, and its cost, is between you and whomever you hire.

7. Membership, Fees, Renewal and Cancellation

The Service is offered as a paid membership (a "Membership"). Before you provide a payment card, we show you the price, the length of the free trial and the billing period, and you confirm them in a separate confirmation box. The following terms apply to every Membership:

  1. Free trial. A Membership begins with a free trial. You are not charged during the free trial. If you cancel before the free trial ends, you will not be charged.
  2. First charge. When the free trial ends, the card you provided is charged the Membership price shown at checkout, plus any applicable sales tax where you live. We will email you at least three days before the first charge.
  3. Automatic renewal. YOUR MEMBERSHIP RENEWS AUTOMATICALLY AT THE END OF EACH BILLING PERIOD, AT THE THEN-CURRENT PRICE, AND IS CHARGED TO THE CARD ON FILE UNTIL YOU CANCEL. We will email you between 15 and 45 days before each renewal with the price, the renewal date and how to cancel.
  4. Price changes. If the price of your Membership changes, we will notify you at least 30 days before the change takes effect.
  5. Cancellation. You may cancel at any time in the app, under Settings, then Membership, in one step. Cancelling does not require a telephone call or a chat. A cancellation takes effect at the end of the billing period you have paid for, and you keep access to the Service until then. We will confirm your cancellation by email.
  6. Refunds. If you cancel within 30 days of your first charge, we will refund that charge in full. Otherwise, and for renewal charges, payments are non-refundable except where the law requires a refund. If you believe something went wrong with a charge, write to hello@meetlyle.com and a person will review it.
  7. Failed payments. If a renewal charge cannot be completed, we will notify you and try the charge again. If it still cannot be completed, your Membership ends.
  8. After a Membership ends. For 12 months after your Membership ends, you may download everything in your account. After those 12 months, your houses, records, files and conversations are deleted. If you rejoin before then, your account is restored as you left it.
  9. Testers. Testers invited with a tester code are not charged, and neither are the Family Members they invite.
  10. Payment processing. Payments are processed by our payment processor under its own terms. We never see your full card number, and our payment processor never receives anything from your house's record.

8. Your Content

  1. The information, photos, documents and other material you or your Family Members put into the Service ("Content") remain yours.
  2. You grant us a limited license to host, store, copy, process and display your Content only as needed to run the Service for you, as the Privacy Policy describes.
  3. You must have the rights to any Content you upload, and you must not upload anything unlawful.

9. Shared Links

  1. When you send a contractor a contractor link, you allow that contractor to add to your record.
  2. When you share a view-only link, with an insurer or anyone else, anyone who holds the link can see what the link covers.
  3. You can turn off any link at any time.

10. Acceptable Use

You agree not to:

  1. access, or attempt to access, other people's accounts or records;
  2. interfere with or disrupt the Service;
  3. scrape or reverse engineer the Service;
  4. use the Service for any unlawful purpose; or
  5. use the Service to build a competing product.

11. Our Intellectual Property

  1. The Service, its software and the Lyle and MeetLyle names and brand are owned by MeetLyle. Except for your Content, we keep all rights in the Service.
  2. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your own use.
  3. If you send us feedback or suggestions about the Service, we may use them freely and without any obligation to you.

12. Termination

  1. You may cancel your Membership and close your account at any time. Closing your account deletes your record right away. Cancelling your Membership without closing your account keeps your record for the 12 months described in section 7.
  2. We may suspend or close an account that breaches these Terms or puts others at risk. We will tell you why, unless the law or safety prevents it.
  3. Any provision of these Terms that by its nature should survive the end of your Membership or the closing of your account will survive, including sections 11 and 13 through 19.

13. Disclaimers

WE WORK TO MAKE THE SERVICE USEFUL AND ACCURATE, BUT TO THE EXTENT THE LAW ALLOWS, THE SERVICE, INCLUDING ALL AUTOMATED RESPONSES, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND BEYOND THOSE THESE TERMS EXPRESSLY STATE. TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

14. Limitation of Liability

TO THE EXTENT THE LAW ALLOWS, MEETLYLE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DAMAGE CAUSED BY A CONTRACTOR'S WORK, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS. TO THE EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR $100. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.

15. Indemnity

To the extent the law allows, you agree to indemnify and hold harmless MeetLyle from any claims, losses and expenses arising out of your Content, your misuse of the Service or your breach of these Terms.

16. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND MEETLYLE TO RESOLVE DISPUTES BY BINDING INDIVIDUAL ARBITRATION AND WAIVES THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

  1. Informal resolution first. Before either party begins an arbitration or a small-claims case, that party must send the other a written notice of the dispute describing the claim and the relief sought. You send your notice to hello@meetlyle.com; we send ours to the email address on your account. The parties will then have 60 days from the notice to try to resolve the dispute informally.
  2. Binding arbitration. If the dispute is not resolved within those 60 days, any dispute, claim or controversy between you and MeetLyle arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect.
  3. Small-claims court. Either party may instead bring an individual claim in small-claims court, if the claim qualifies there.
  4. Fees. Payment of filing, administration and arbitrator fees is governed by the AAA's Consumer Arbitration Rules.
  5. Class-action and jury-trial waiver. UNLESS YOU OPT OUT OF THIS SECTION 16 AS DESCRIBED BELOW, YOU AND MEETLYLE MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF. YOU AND MEETLYLE EACH WAIVE THE RIGHT TO A TRIAL BY JURY.
  6. Opting out. You may opt out of this section 16, including the class-action and jury-trial waiver, within 30 days after you first accept a version of these Terms that contains this section 16 by emailing hello@meetlyle.com with your name, the email address on your account and a statement that you opt out of this section 16. If you opt out, any dispute between you and MeetLyle will be resolved in court under section 17. Opting out does not affect any other part of these Terms.
  7. If the class waiver is unenforceable. If the class-action waiver in this section is found unenforceable as to any claim, that claim will be heard in court under section 17 and not in class arbitration.
  8. Federal Arbitration Act. This section is governed by the Federal Arbitration Act.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Any claim that is not arbitrated under section 16, other than a claim brought in small-claims court, will be heard in the state or federal courts located in Summit County, Utah, unless the law where you live gives you the right to bring it there.

18. Changes to these Terms

We may update these Terms. When we do, we will change the date at the top. For material changes, we will tell Members by email or in the app before the changes take effect. If you continue to use the Service after a change takes effect, the updated Terms apply to you. A change to section 16 does not apply to a dispute for which a notice was sent before the change.

19. General

  1. Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and MeetLyle about the Service.
  2. Severability. Except as section 16 provides, if any provision of these Terms is found unenforceable, the rest of these Terms remains in effect.
  3. No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
  4. Assignment. We may assign these Terms in connection with a merger, acquisition or sale of our business or assets. You may not assign these Terms.
  5. Notices. We may give you notices by email to the address on your account.
  6. Headings. Section headings are for convenience only and do not affect the meaning of these Terms.

20. Contact

MeetLyle, LLC
3100 Pinebrook Rd, Suite 2100
Park City, UT 84098
hello@meetlyle.com