Privacy

Privacy Policy

Last updated Oct 31, 2026

1. Who We Are and What This Policy Covers

This Privacy Policy (the "Policy") describes how MeetLyle, LLC, a Utah limited liability company ("MeetLyle," "we," "us" and "our"), collects, uses, discloses and protects Personal Information. MeetLyle runs Lyle, which consists of the website at meetlyle.com, the Lyle app, and the email you exchange with us about Lyle (together, the "Service"). "Member" means the individual who creates an account to use the Service. "You" and "your" mean a Member, a visitor to meetlyle.com, or a person on our waitlist, as the context requires. Capitalized terms not defined in this Policy have the meanings given in our Terms of Service (the "Terms"), including "Membership," "Family Member" and "Automated Responses."

"Personal Information" means information that identifies, relates to, describes or could reasonably be linked, directly or indirectly, to a particular individual or household. It includes the information in a house's record that is linked to a Member's account. It does not include information that has been deidentified or aggregated so that it can no longer reasonably be linked to an individual or household.

This Policy applies only to the Service. It does not apply to any website, app or service that we do not run, even if the Service links to it.

Your house's information is yours. We use it to run the Service for you. We do not sell it, we do not use it for advertising, and we do not permit the providers whose software the Service uses to train their models on it. If anything in this Policy is unclear, write to us at hello@meetlyle.com.

2. Personal Information We Collect

We collect the following Personal Information, grouped by its source.

2.1 Information You Give Us

1. Waitlist. When we are not accepting new Members, meetlyle.com offers a waitlist instead of a free trial. If you join the waitlist, we collect your name, your email address, the ZIP code of your house and anything you write in the optional note.
2. Your account. Your name, email address and password. Passwords are stored by our sign-in provider in a form we cannot read. If you turn on two-step sign-in, we store the information needed to check your codes.
3. Your Membership. Our payment processor collects and holds your name, email address, payment card and billing address under its own privacy policy. We never receive your card number. We keep the payment processor's customer and subscription identifiers, the status of your Membership, the dates of your free trial and renewals, and a record of your agreement to the renewal terms, consisting of the exact words shown to you, the price, the time of your agreement and your email address. We keep that record for at least three years because the law requires it.
4. Your house's record. The address of each house, its systems and appliances, its service and repair history, costs, warranties, paint colors, household items and their values, and the documents and photos you upload.
5. Your conversation. What you and the Service say to each other in the Lyle app, including the photos, documents and voice notes you send.
6. Lyle's notes. The Service keeps two short notes (the "Notes"): one about your house (for example, "the water shutoff is behind the furnace") and one about how you like to work. You can read, edit or clear both Notes at any time. The Service does not keep door codes, alarm codes, passwords, or bank or card numbers in the Notes.
7. Family Members. The name and email address of each Family Member you invite, so that they can sign in.

2.2 Information Others Give Us

1. Contractors. When you send a contractor a contractor link, what the contractor uploads through that link is added to your record.
2. Shared links. When you share a view-only link with an insurer, we record each time the link is opened.

2.3 Information We Collect Automatically

1. Security records. Sign-in events, the actions taken on shared links, and the internet address from which a request came. We use these to keep accounts secure and to limit abuse.
2. The website. The information described in section 6.

3. How We Use Personal Information

We use Personal Information only for the following purposes:

1. Running the Service: to answer your questions about your house and the jobs it needs, to keep your house's record, and to send you the messages you have asked for.
2. Security: to keep your account and the Service secure and to prevent abuse.
3. Account messages: to send you messages about your account, such as sign-in links, notices before a charge or a renewal, and confirmations of actions you have taken. Because these messages concern your Membership, they are always sent and do not include an unsubscribe option.
4. Updates and reminders: if you have agreed to receive updates or reminders about Lyle, to send them to you. Each kind of message has its own unsubscribe option. If you are on the waitlist, we use your information to write to you about Lyle and to tell you when a place is available.
5. Improving the Service: for this purpose we use counts, and the log of questions we pass to a person, such as how long an answer took. We do not read your conversation to improve the Service unless you ask us to look at it or give us permission.
6. Measuring this website: to count visits to meetlyle.com and see which of our marketing brings people to the site, as section 6 describes.
7. Complying with the law and protecting safety: to comply with the law and to protect someone's safety, as section 4 and section 8 describe.

We do not sell Personal Information, and we do not use it for advertising.

4. How We Disclose Personal Information

4.1 Service Providers

We use a small number of service providers. Each receives only the Personal Information it needs to perform its work for us, under a contract that limits what it may do with that information. Our service providers, by the kind of work they do, are:

1. Hosting. A database company stores your account, your house's record, the Notes, your conversation and your files in the United States. A hosting company runs the Lyle app and meetlyle.com.
2. Backups. A storage company keeps a nightly copy of your files so that they can be restored if something goes wrong.
3. Answering you. To answer you, the Service sends your message, together with the parts of your house's record, the Notes and your recent conversation that it needs, to the company whose software the Service uses to generate Automated Responses. That company processes this information under commercial terms that do not permit it to train its models on your information.
4. Web search. When the Service looks something up for you, such as prices for a job or the value of an item, the search runs through that same company's search service. A search may include details such as your town or the model of an appliance.
5. Email. An email delivery company sends our email, such as sign-in links and reminders. Our own mailboxes are with an email provider, so anything you email us is kept there.
6. Payments. A payment processor handles payments. It holds your name, email address, payment card and billing address under its own privacy policy, and uses your billing address to calculate sales tax. We never see your full card number, and the payment processor never receives anything from your house's record.
7. Error reports. When the Lyle app encounters an error, an error-tracking service receives a technical report so that we can fix it. We remove details such as email addresses and long numbers before the report is sent.
8. Website visits. Two analytics services count visits to meetlyle.com, as section 6 describes. They are not used in the Lyle app and never receive your house's record.

To learn which companies we use today, write to us at hello@meetlyle.com.

4.2 At Your Direction

We disclose Personal Information when you direct us to, for example through a contractor link you send to a contractor, or a view-only link you share with an insurer or anyone else as section 7 describes.

4.3 Legal Requirements and Safety

We disclose Personal Information when the law requires it, or when it is necessary to protect someone's safety.

4.4 Merger or Sale

If MeetLyle or Lyle is sold or merged, Personal Information would pass to the new owner subject to this Policy, and we would notify Members before it does.

We do not disclose Personal Information in any other circumstance.

5. No Sale and No Sharing for Targeted Advertising

We do not sell Personal Information, and we do not share Personal Information for cross-context behavioral advertising or targeted advertising, as those terms are defined in the state privacy laws of the United States. This includes the Personal Information of anyone under 16 years of age.

6. Cookies and This Website

1. Google Analytics. meetlyle.com uses Google Analytics to count visits, to see which pages people read and to see how many visitors go on to sign up. Google Analytics runs with Google's Consent Mode. On every visit, Google Analytics receives your internet address, your browser and device type, and the pages you visit. It never receives what you type into a form. Until you select Accept on the cookie banner, it stores nothing in your browser and cannot tell your visits apart. If you select Accept, it sets cookies so that it can recognize a returning visitor. We have turned off Google's advertising features for this site, so the data is not used to show you advertisements.
2. Metricool. If you select Accept, the site also loads a small image from Metricool, the service we use to run our social media accounts, so that Metricool can count visits. Metricool receives your internet address, your browser and device type, and the address of the page you are on. It does not load until you select Accept.
3. Your choices. You may change your answer at any time with Cookie Settings at the bottom of every page. If your browser sends a Global Privacy Control signal, we treat it as a refusal and do not ask. In that case Google Analytics stores nothing in your browser, and Metricool never loads. You may also block Google Analytics entirely with Google's opt-out add-on.
4. Where a visit came from. We use cookies and similar technologies, such as session storage, to remember where a visit came from (for example, a social media post, an email or a search) so that we can see which of our marketing brings people to the site. These hold a label, such as the channel and the page, and not your name or contact details.
5. Our own page count. We also count visits to meetlyle.com ourselves. Each page you open sends our own database the page's address and, on the first page of a visit, the post, email or search the visit came from. We keep only the totals for each page and day. This count uses no cookie, and we do not keep your internet address, your browser or anything else that identifies you or your device.
6. Server logs. Our hosting company keeps standard server logs, such as internet addresses and the pages requested, for security.
7. The Lyle app. The Lyle app does not run analytics. It uses cookies to keep you signed in and to remember how you found us.

7. The View-Only Share Link

You may create a view-only link to one house's upkeep record, for example to send to a buyer when you sell, or to a real estate agent. The link shows the house's facts, its rooms and their paint, its systems and appliances, and its service history. It never shows your belongings or their value, prices or costs, the Notes or any notes on record items, files, serial numbers, or a company's telephone number or email address, and it never shows your account or your conversation. Anyone who has the link can see what it shows, so send it only to people you intend to see it. A link lasts up to 90 days, and you may turn it off at any time in Settings, under Sharing.

8. Retention

We keep Personal Information for the following periods:

1. Your conversation: 30 days, after which it is deleted automatically. You may clear it sooner.
2. The Notes: until you change or clear them, or close your account.
3. Your house's record and files: for as long as you have an account, unless you delete them sooner.
4. Waitlist sign-ups: until you ask us to remove you, or until you become a Member.
5. Security records: up to one year.
6. The record of your agreement to the renewal terms: at least three years.
7. After a Membership ends: for 12 months after your Membership ends, you may download everything in your account. After those 12 months, your houses, records, files and conversations are deleted.
8. Closing your account: when you close your account in the Lyle app, we delete your account, houses, records, files, Notes and conversation right away. If you ask us by email to delete your account, we complete the deletion within 30 days.

Copies held in our service providers' backups, including the database company's own backups, are overwritten on their normal schedule, and the nightly file backup keeps removed files for about 30 days. We keep Personal Information that the law requires us to keep, such as payment records and the record of your agreement to the renewal terms, for as long as the law requires.

9. Security

Personal Information is encrypted in transit and at rest, and each Member can reach only their own records. Files are kept in private storage and shown through links that expire. Contractor links and view-only links can reach only what they were made for, and you may turn them off at any time. No system is perfectly secure. If a security incident affects your Personal Information, we will notify you promptly.

10. Your Privacy Rights

Every Member, wherever the Member lives, and anyone else whose Personal Information we hold, such as visitors to meetlyle.com and people on our waitlist, has the following rights:

1. Know and access. To know what Personal Information we hold about you, how we collect, use and disclose it, and to receive a copy of it.
2. Correct. To ask us to correct inaccurate Personal Information.
3. Delete. To ask us to delete your Personal Information, except what the law requires us to keep, as section 8 describes.
4. Portability. To receive a copy of your Personal Information in a portable, commonly used format.
5. Opt out of sale, sharing and profiling. To opt out of the sale of your Personal Information, its sharing for targeted advertising, and its use for profiling in furtherance of decisions that produce legal or similarly significant effects. We do none of these.
6. Limit the use of Sensitive Personal Information. To limit our use of Sensitive Personal Information. We use none beyond what is necessary to run the Service, as section 11 describes.
7. No discrimination. We will not treat you differently, or deny you the Service, because you exercised any of these rights.

How to make a request. You can do many of these things yourself in the Lyle app. For anything else, email hello@meetlyle.com from the email address on your account or, if you have no account, from the email address you gave us.

Verification. Before we act on a request, we confirm that it comes from the person whose Personal Information it concerns, for example by checking that it was sent from the email address on the account or, if there is no account, from the email address you gave us.

Authorized agents. You may use an authorized agent to make a request for you. We may ask the agent for proof of your permission and may ask you to confirm your identity with us directly.

Response. We will answer your request within 30 days.

Appeals. If we decline your request, in whole or in part, you may appeal by replying to our answer. We will give you our decision on the appeal within 45 days.

11. State Privacy Notice

The following table describes the categories of Personal Information we have collected in the preceding 12 months, the sources from which we collect it, the purposes for which we use it, and the kinds of recipients to which we disclose it. The purposes refer to section 3, and the recipients to section 4. We keep each category for the periods section 8 describes.

We have not sold any category of Personal Information, and we have not shared any category of Personal Information for cross-context behavioral advertising or targeted advertising.

Sensitive Personal Information. Our payment processor collects your payment card under its own privacy policy, and we never receive your card number. The only Sensitive Personal Information we hold is the information you use to sign in to your account. We use it only to run the Service, and not to infer characteristics about you.

12. Children

The Service is intended for adults. We do not knowingly collect Personal Information from anyone under 18 years of age. If we learn that we have collected Personal Information from anyone under 18, we will delete it.

13. Changes to this Policy

We may update this Policy. When we do, we will change the date at the top. For material changes, such as a new use of Personal Information, we will tell Members by email or in the Lyle app before the changes take effect.

14. Contact

MeetLyle, LLC
3100 Pinebrook Rd, Suite 2100
Park City, UT 84098
hello@meetlyle.com